Transparency & trust
Policies
Our policies set out how we work, what you can expect from us, and how we handle your information with care and respect.
Privacy Policy
Last updated: September 2026
Better Hearts Care Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Complaints Policy
Last updated: September 2026
Better Hearts Care Ltd is committed to providing a high standard of care and service. We take all complaints seriously and aim to resolve them promptly and fairly.
Equality & Diversity Policy
Last updated: September 2026
Better Hearts Care Ltd is committed to promoting equality, diversity, and inclusion in everything we do — for the people we support, our staff, and the wider community.
Safeguarding Policy
Last updated: September 2026
Better Hearts Care Ltd has a duty to safeguard and promote the welfare of the adults we support. We take this responsibility extremely seriously.
Questions about our policies?
If you have any questions about any of our policies, please don't hesitate to get in touch. We're happy to explain anything in more detail.